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Das Energie™ Private Limited Privacy Policy

We at Das Energie Private Limited have created the Privacy Policy, which outlines the types of data we may collect from you, how we might use it, how we store it, the security measures we take, the situations in which we might transfer or disclose it, and the options you have for providing and keeping the data you give us. We strongly advise you to familiarise yourself with our Privacy Policy.

You agree to the practices outlined in this Privacy Policy by accessing dasenergie.com or any affiliated page hosted at the Das Energie domain (the “Site”). This policy does not apply to the privacy protection practices of companies or organisations that are not owned or controlled by Das Energie Private Limited, or to people who are not employed by Das Energie Private Limited. A notification and the amended Privacy Policy will be posted on the Site whenever we make a significant modification to the Privacy Policy. We advise you to read the Privacy Policy again if you frequently use the site or if you are a returning user to make sure you understand its current terms.

Please let us know if you have any concerns or questions about the security or privacy of your information.

This Das Energie Privacy Policy also referred to as the “Privacy Policy” or “Policy,” provides you with important information about how Das Energie (“Das Energie,” “we”, “us”, or “our”) processes the personal data it collects online and offline, as well as our privacy policies, the kinds of data we collect, how we use and secure it, and how long we keep it.

In case you do not agree with our practices and policies, your choice is not to use our Services and/or Site (defined below).

You explicitly consent to the collection and use of your Personal Data (described below) under this Privacy Policy by using our site and services (described below).

Information or data that directly or indirectly identifies, describes, links to, or is reasonably capable of being associated with a specific person, customer, or household is referred to as “personal data.”

I. When we use the term “Service(s)” we mean to refer collectively to:

  • the provision of our online tools, which enable you to use our site to get an “Instant Estimate” of potential energy savings;
  • Our online marketplace includes online tools that give price quotes for energy-related services to those who buy them (referred to as “Registered User(s)”) and third-party suppliers of energy-related goods and services (“Third-Party Vendors”).;
  • The data transmitted via our text messages and through websites we own and manage, such as the one located at [https://www.dasenergie.com/] and any associated mobile applications (collectively, the “Site(s)”); and
  • Our business development and marketing initiatives, which we refer to as “Marketing Activities,” include any social media platforms we establish as well as emails and text messages we send.

II. HOW WE COLLECT YOUR PERSONAL DATA

III. TYPES OF PERSONAL DATA WE COLLECT

IV. HOW AND WHY WE USE YOUR INFORMATION

V. HOW WE SHARE AND DISCLOSE PERSONAL DATA

VI. DATA SECURITY

VII. RETENTION OF PERSONAL DATA

VIII. CAPACITY / CHILDREN

IX. FINANCIAL INFORMATION

X. EMAIL MARKETING

XI. TEXT MESSAGING

XII. YOUR PERSONAL DATA CHOICES

XIII. WITHDRAWAL OF YOUR CONSENT

XIV. RESPONSE TIME AND FORMAT

XV. COOKIES NOTICE

XVI. YOUR CALIFORNIA PRIVACY RIGHTS

XVII. LINKS TO OTHER SITES

XVIII. UPDATES TO THIS PRIVACY POLICY

XIX. HOW TO CONTACT US

II. How We Collect Your Personal Data

We may collect your Personal Data through different means when you:

  • Choose to communicate with us via phone (including mobile phone), email, WhatsApp, traditional mail, or the registration, login, or demo pages on the website; or by giving us your information;
  • Visit our Site, through automated data tracking technology;
  • Become a Registered User or an authorised user or set up an account and provide us with information directly; and/or
  • Authorise third parties to provide us with Personal Data.

Whether you wish to give us information or give permission to other parties to do so is entirely up to you. You have the option to refuse our requests for information while continuing to visit the Site to find out more about who we are and what we do. However, we might not be able to offer you our Services if you decide not to give us any information. Any third-party websites that may link to or be accessible from the Sites are not covered by this Privacy Policy.

III. TYPES OF PERSONAL DATA WE COLLECT

We may collect the following types of Personal Data:

III A. Types of Information You Provide to Us:

  • Name, email address, postal address, phone number, alias, account name, unique online or personal identity, phone number, communication preferences, and physical and mobile addresses;
  • The location of the property or photographic map of a property;
  • Your username and password, and possibly personal information about why you are contacting us when you become a Registered User;
  • The energy systems on your property, the yearly energy consumption, the quantity of electricity you use, and the physical characteristics of your property, such as the type of building;
  • Records of your correspondence with us or third parties such as installers using our system
  • Drivers’ licence information from our Third-Party Vendors to verify identity
  • Identifying number of your utility accounts or any other unique numbers that could be connected to them, such as customer account and metre numbers and copies of your utility invoices
  • Information that you authorise third parties to release to u

You permit us that you have the right to do so and give us permission to use any Personal Data you give us about other individuals in line with our Privacy Policy. You give Das Energie Private Limited permission to send, monitor, retrieve, store, and utilise your information in connection with the Site’s operation by providing Personal Data.

III.B Types of Information We Gather Via Technology:

We employ technology [like Google Analytics] to collect data about how users interact with our site and services. To be more precise, we use technology to collect data regarding the following:

  • Device
  • IP addresses
  • Internet connection
  • Time zone
  • Cookie data previously stored on your device
  • Referring/exit pages
  • Browser version
  • Operating system and platform
  • Account access date/time stamp

An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers (including mobile devices and tablets) and servers to recognise and communicate with one another.  In order to effectively operate our system and obtain data about how our site is being used, we gather IP address information. This contains information on your location, the kind of device and browser you’re using, the pages you’re viewing, and the interactions you have with them. Your IP address might be connected to documents that have personal information. We gather information about visitors to our website, such as the amount of traffic they receive, logs, and the resources they use.

III.C Types of Information We Gather from Third Parties:

In order to better understand if energy products are a good fit for your house and to conduct research to enhance our services, our business partners may provide demographic data and publicly available information about you.

IV. HOW AND WHY WE USE YOUR INFORMATION

Only the information that is reasonably necessary to respond about our services, to provide you with the services, to comply with legal requirements, and for other lawful business objectives, as specified below, is collected by us.

  • To provide you with an estimate of the cost and to tell you about the services for which you have registered or expressed interest; address your inquiries and demands while enhancing client support; to send you account-related notifications;
  • To help with the company’s development, general marketing, and relationship-building; to generate a list of current and potential users as well as Registered Users; to gather data on site usage so that we may enhance our offerings;
  • To authorise and manage access to the Site;
  • To record your name and contact information, and other Personal Data for legitimate business purposes, so that we can provide our Services;
  • To fulfil our contractual obligations to carry out our operations and provide you with the services and goods we offer; to fulfil our obligations as a Registered User or an authorised unregistered user; to handle your account and carry out necessary business operations; to contact you with information that might be of interest to you;
  • To make the Site better and offer you better services, we might, for instance, use your personal information to better organise the site, i.e., dasenergie.com according to the click paths you took to access different parts of the site;
  • To verify your identity or conduct internal audits or reviews;
  • To comply with legal obligations and professional responsibilities; and
  • To stop or identify security lapses or other illicit activities; troubleshoot; confirm or uphold the integrity or safety; or enhance or update service or equipment that we own or manage.

We don’t track or profile users of our website or gather any unique or sensitive personal data about you automatically. No automated decision-making, including profiling, is used when processing your Personal Data.

IV.A Additional Uses of Personal Data:
If you register as a user, we may use your personal information for the following uses in addition to the ones mentioned above. specific uses may require your consent in specific situations, be required to satisfy our legal obligations to you or be required to further our legitimate interests in the following business operations:

  • Providing you with alerts and announcements, newsletters, articles, and other information that we believe may be of interest to you;
  • Providing you with marketing information about our Services;
  • Conducting surveys, research, and similar inquiries to help us understand Registered User or authorised user needs;
  • Analysing your interactions with us and our site, and improving our services, programs, products, and other offerings;
  • Investigating, Preventing, or providing notice of fraud, criminal or unlawful activity, or unauthorised access to or use of Personal Data, our site or data systems; or to meet legal obligations; and
  • Enforcing our Terms of Use, and other agreements.

V. HOW WE SHARE AND DISCLOSE PERSONAL DATA

Aggregated data that is not considered personal data since it does not identify any specific person may be disclosed without limitation.

We share Personal Data with the following categories of recipients:

V.A Third-party Vendors: Only our affiliates and independent third-party service providers will receive and process your personal data under legal requirements and for the reasons outlined in this privacy statement. Partnering utilities may get in touch with us regarding our offerings, and we will provide them with a list of clients who participated in a campaign that pointed them in the direction of Das Energie Private Limited. Certain non-affiliated specialised service providers, such as consultants, professional advisors, technical service providers, researchers, and other third parties, may receive Personal Data from us. These parties are contractually obligated to maintain the confidentiality of Personal Data and use it only for the purposes for which it is disclosed. To provide us with services such as site hosting, information technology and telecommunication services, related infrastructure, customer service, email delivery, text messaging services, audits, and other services of a similar nature, we may disclose your Personal Data to third-party service providers.
V.B Channel Partners: Das Energie Private Limited enters into partnerships with third-party entities to market and improve our services and to facilitate research in the energy field.
V.C Corporate Affiliates: We may share your information with our corporate affiliates that are subject to this policy.
V.D Business Transfers: In the unlikely case of bankruptcy, we might disclose your information in connection with a major corporate transaction, like the sale of a site, a merger, consolidation, or asset sale.

V.E Third-Party Advertising: We exchange information with third parties that either run our advertisements on other websites and applications, including mobile ones or display advertisements on the site. We don’t provide these third parties access to your opt-in information if you choose to receive SMS from us.
V.F With Your Consent or at Your Direction: We may share information with third parties for any other uses that were informed to you at the time of information collection, or in accordance with your directives.
V.G Other Legal Reasons: Your Personal Data may also be used or disclosed as we see fit, including (1) in accordance with applicable law; (2) in response to requests from public and government authorities; (3) in order to pursue available remedies or limit damages we may sustain; (5) in order to protect our operations or those of any of our affiliates; (6) in order to safeguard the rights, privacy, safety, or property of Das Energie Private Limited, our affiliates, you, and others; and (7) in order to enforce our terms and conditions.

VI. DATA SECURITY

Within our company, we take appropriate organisational, technical, and administrative steps to protect the confidentiality and security of your personal information. In order to preserve the integrity and privacy of any Personal Data you submit, we employ security technologies and a secure firewall to prevent unauthorised access. Das Energie Private Limited takes great care to secure your Personal Data, however, we are unable to guarantee the security of any information you provide to us via online forms and applications. You provide such information at your own risk. You shouldn’t use the site for storing sensitive personal data, such as financial, medical, or educational records, as it is not intended for that use. Please be aware that text messages and emails are regarded as non-secure (and hence not encrypted) modes of communication, and that anyone can access and view them without your knowledge or consent. For that reason, please refrain from communicating information that you consider confidential by email or text in order to preserve your privacy. Regretfully, there is no data transmission or storage technology that can be considered 100% secure all the time. Should you feel that your communication with us is no longer safe, please let us know right away using the information in the “Contact Us” section below. If there is a breach that could have jeopardised the security or privacy of your information, we will notify you as soon as possible.

If you disable any security or privacy settings, we take no responsibility for the results. It is your responsibility to select a password that is strong enough, to keep your password private, and to avoid sharing or using passwords that you have used on other websites. Employees of Das Energie Private Limited will never inquire about your password.

VII. RETENTION OF PERSONAL DATA

For as long as your account is active or as long as is required to provide you with services, we will keep your Personal Data on file for the duration required to fulfil the goals stated in this Privacy Policy. We will also keep your information on file in order to fulfil our legal requirements, carry out audits, settle disputes, and uphold our agreements.

VIII. CAPACITY / CHILDREN

This website is only meant for users who are at least eighteen years old. We knowingly do not request or encourage users under the age of 18 to use this site.

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Children under the age of thirteen are not intended for usage of our service, and those under that age are not permitted to use the site or submit any information to us without their parents’ express permission. We do not intentionally gather personal data from minors younger than thirteen. We will delete any personal information we receive that we find was submitted by a kid under the age of thirteen right away.

IX. FINANCIAL INFORMATION

Das Energie Private Limited uses payment processors and does not collect financial information.

X. EMAIL MARKETING

In addition to the transactional emails we may send to customers, we might occasionally send you newsletters and other marketing alerts via email. Our email service provider provides us with reporting that includes information about whether you open an email or click on a link within one of these emails, which helps us optimise our marketing activities. Each marketing email has information on how to unsubscribe from these alerts and newsletters.

Customers who recommend us to others may receive rewards/benefits from us. When we do this, prospective customers—rather than current ones—directly provide us with Personal Information about themselves.

XI. TEXT MESSAGING

We may occasionally contact you about services you have requested, such as appointment reminders and product information, if you choose to receive informational texts from us. If you agree to receive promotional text messages from us, we could contact you on occasion about goods or services we believe you might find interesting. Every Promotional text we send, as well as our opt-in confirmation text, includes instructions on how to opt out of text messaging.

Our SMS service provider gives us reporting that includes information about whether or not our message was delivered, which we can use to enhance our services and/or assess the success of and make improvements to our marketing initiatives. We occasionally include links in our text messages that take you to our website. We may use automated data tracking technologies to gather your Personal Data when you visit our site after clicking on any of these links. Our CRM service provider may also supply us with reporting that includes information based on your visit to our site and related site traffic data, which will help us assess the success of and make improvements to our marketing activities.

Please also see our “Cookies Notice” below.

XII. YOUR PERSONAL DATA CHOICES

You have choices in how your Personal Data is shared and used. You have the right to:

  • Request that Das Energie Private Limited access, update, and delete your account information; and
  • Choose whether you wish to receive newsletter and promotional communications.

XII.A Account Information: If you are a Registered User and have an account with us, you can email us at [email protected] to update, correct, or remove your Personal Data at any time, or you can log into your account and make the necessary changes. If we hold any of your personal data or process it on behalf of a third party, Das Energie Private Limited will respond to you. Within thirty days, we will reply to your request for access.

XII.B Deactivating or Deleting Your Account: To deactivate your Das Energie account, please visit https://dasenergie.com/contact-us/ and send us an email or give us a call. However, please be aware that we could retain some information, including copies that have been cached or archived, if necessary to comply with legal requirements or for legitimate business needs.

XII.C Community Forums, Case Studies, and Blogs: A portion of our website provides open-access blogs and discussion boards for users. Please be advised that any information you enter in these sections can be viewed, gathered, and utilised by third parties. Please email [email protected] to request that your personal information be removed from our blog or testimonials. We might not always be able to delete your personal information; in that event, we’ll let you know if that’s the case and why.

XII.D Certain Exceptions to Deletion Request Rights: Subject to some limitations, you have the right to request that any personal information we have about you that we have acquired and kept be deleted. Unless an exception applies, we will remove (and instruct our service providers to remove) your personal information from our records as soon as we receive and validate your verifiable consumer request. If keeping the information is required for us or our service provider(s) to:

Fulfil the requirements of a written warranty or product recall carried out in compliance with Indian legislation, finish the transaction for which we obtained the personal information, or carry out our other obligations under our contract with you.

  • Protect against deception, detect security incidents, fraudulent, malicious, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to repair and identify errors that impair existing intended functionality.
  • Engage in public or peer-reviewed scientific, statistical or historical research in the public interest.
  • Ensure the right of another consumer, to exercise free speech, to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with a legal obligation.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Make other lawful and internal uses of that information that are compatible with the context in which you provided it.

XII.E Choice and Opt-Out:

  • You can use the details below to get in touch with us, or you can choose to opt out of receiving our promotional emails.
  • You can remove cookies from your browser at any moment to opt out of personalised adverts. Please read our Cookies Notice for more details.

XII.F Exercising Access, Data Portability and Deletion Rights: Please send us an email at [email protected] with a verifiable consumer request to exercise your rights to access, data portability, and deletion.

XII.G Verification of Your Identity: Any verifiable consumer request pertaining to your personal information may only be made by you or by someone legally permitted to act on your behalf. For your minor child, you may also submit a verifiable consumer request. Within a year, you are allowed to submit two genuine consumer requests for data portability or access. You have to:

  • Give us enough details to fairly confirm that you or an authorised representative are the individuals about whom we have gathered personal information.
  • Please provide enough information about your request so that we can fully comprehend, assess, and handle it.

If we are unable to validate your identity or your authority to make the request, we will not be able to respond to your request or give you access to your personal information.

XIII. WITHDRAWAL OF YOUR CONSENT

If you have permitted the processing of personal data, you have the right to revoke that consent at any time. This will not impact the legality of any processing done using the consent before the withdrawal. The method for doing so is described in the “How to Contact Us” section below.

XIV. RESPONSE TIMING AND FORMAT

When a verifiable consumer request is received, we try to reply to it within thirty (30) days. We will give you written notice of the reason and the extension term if we need more time.

We will provide our written response to your account if you have one. If you don’t have an account with us, you can choose to get our written response via email or mail.

Any disclosures we make will only be for the twelve months leading up to the receipt of the verified consumer request. If necessary, we will also include an explanation in our response for why we are unable to fulfil a request. In response to requests for data portability, we will use a format that makes your personal data easily readable and should enable you to transfer the data without difficulty from one entity to another.

Except in cases where your verified consumer request is excessive, repetitive, or obviously baseless, we do not charge a fee to process or reply to it. Before fulfilling your request, we will give you a cost estimate and explain our reasoning if we think the request calls for a price.

XV. COOKIES NOTICE

When a verifiable consumer request is received, we try to reply to it within thirty (30) days. We will give you written notice of the reason and the extension term if we need more time.

We will provide our written response to your account if you have one. If you don’t have an account with us, you can choose to get our written response via email or mail.

Any disclosures we make will only be for the twelve months leading up to the receipt of the verified consumer request. If necessary, we will also include an explanation in our response for why we are unable to fulfil a request. In response to requests for data portability, we will use a format that makes your personal data easily readable and should enable you to transfer the data without difficulty from one entity to another.

Except in cases where your verified consumer request is excessive, repetitive, or obviously baseless, we do not charge a fee to process or reply to it. Before fulfilling your request, we will give you a cost estimate and explain our reasoning if we think the request calls for a price.

XV.A What are cookies and why are cookies used: A cookie is a bit of information that a website can transmit to your browser, which can subsequently be saved as a tag on your computer to identify it. Cookies are sometimes used to personalise a known visitor’s experience on a website by being associated with profile information or user preferences. However, they are mostly used to measure website usage (e.g., number of visitors and duration of visit) and effectiveness (e.g., topics visitors are most interested in) and to allow for ease of navigation or use. As a result, they are not associated with any personal information. With time, this data offers insightful information that can be used to enhance the user experience.

XV.B How we use Cookies: In order to deliver Services, collect data from users as they navigate the Sites to optimise and customise their experience, comprehend usage trends, and develop our Sites, products, and Services, we employ cookies and associated technologies (collectively, “Cookies”).
Cookies on our Sites are generally divided into the following categories:

  • Necessary Cookies. In order for you to utilise our Services and some of their features, like access to secure areas, some cookies are required. You cannot reject certain cookies without affecting how our Services work, as they are very essential to providing the Services. These cookies don’t track or save any information about you that may be used to identify you, and they don’t keep track of any websites you visit other than Das Energie Private Limited.
  • Practical Cookies. We can give you a better experience on our site thanks to these cookies. These cookies don’t track or save any information about you that may be used to identify you, and they don’t keep track of any websites you visit other than Das Energie Private Limited.
  • Cookies for customization and analytics. These cookies gather data that we can use to better understand how our services are being used, the success of our marketing initiatives, and how we can better tailor our offerings to you and improve your overall experience. No personally identifying information is gathered or shared by analytics cookies; all data is anonymised and used purely for statistical analysis. Since Das Energie Private Limited does not send these cookies directly, they are categorised as “third-party” cookies.
  • Web beacons. Web beacons, also known as clear gifs, pixel tags, and single-pixel gifs, are tiny electronic files that are sometimes found on website pages and emails. They allow Das Energie Private Limited to track users who have visited these pages or [opened an email] in addition to providing other relevant website statistics (like tracking the popularity of particular website content and ensuring system and server integrity).
  • Putting Cookies in Target Mode. These keep track of your activities on the site and other websites you visit, as well as the pages you visit and the links you click, during your visit to our site. This allows us to identify you as a former visitor. Because they stay on your device we may utilise them when you visit our sites again, these cookies are considered persistent cookies. Through the settings of your browser, you can remove these cookies. For more information on how to manage third-party targeting cookies, see the section below.
  • Google Data Analysis. Google Analytics is used on this website. Cookies are used by Google Analytics to assist us in analysing user behaviour on the site. It keeps track of visits and provides us with aggregate data about user activity. For instance, it lets us know which user guides are the most popular or how many people come to our Sandbox. Your IP address is not linked by Google Analytics to any other information that Google may have. When using this site, you may view Google’s data usage policies at www.google.com/policies/privacy/partners.

XV.C How to Control Cookies: To exercise your options regarding specific Cookies, you can consult the settings of your Internet browser, usually found under the “Help” or “Internet Options,” sections. You might not be able to access our site, our services might not work as intended, and you won’t be able to log in if you decide to block all cookies. To fully utilise the features and services we provide, we advise enabling first-party cookies at the very least, if you have blocked all cookies. You have the option to restrict cookies to only third-party ones rather than prohibiting all cookies. Das Energie Services will be able to run as planned as a result. Visit https://policies.google.com/technologies/cookies to find out more about how Google uses cookies for analytics. Please visit https://tools.google.com/dlpage/gaoptout to view the Google Analytics Opt-out Browser Add-on and exercise your decision regarding those Cookies. The aforementioned opt-outs may not be compatible with all devices because they depend on the device and browser.

XVI. LINKS TO OTHER SITES

From time to time, we could include links to other websites for your information and convenience. These websites are not managed by us and run separately from our sites. If you visit any of the websites that are linked through our sites, you should check their terms of use or privacy notices as these may differ. The usage or content of these unrelated websites is not our responsibility.

XVII. UPDATES TO THIS PRIVACY POLICY

Das Energie Private Limited retains the right, at its sole discretion, to modify its Privacy Policy at any time. The Privacy Policy of Das Energie Private Limited is subject to change, thus visitors are encouraged to regularly check this page for updates.

XVIII. HOW TO CONTACT US

If you have any queries, questions or concerns about this Privacy Policy or our Personal Data handling practices, please contact us at [email protected] or write to us at Das Energie Private Limited, Harpur, Das Para, Dhaniakhali, Hooghly, PIN – 712302, West Bengal, India; or call us at 9830795307.

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